Wednesday, 27 October 2010

Ray Ozzie tells Microsoft to 'go beyond the PC'

Microsoft must think beyond the PC if it is to weather the changes due to hit in the next five years.

Read full story at http://www.nemark.co.uk

Thursday, 21 October 2010

Apple marries iPad with laptops in new MacBook Air

Apple is cashing in on the popularity of its iPhone and iPad to boost demand for its oldest product, the Macintosh.  The company announced that its popular app store for the iPhone and the iPad
would soon be coming to its laptops.
Read at our main site http://www.nemark.co.uk

Wednesday, 20 October 2010

Microsoft bets to win in the cloud and rival Google

Microsoft
has ramped up its battle with Google in wooing business customers with its next
generation cloud-based product.

Read more at our main site http://www.nemark.co.uk and go to the news section

Cyber attacks and terrorism head threats facing UK

Attacks on computer networks are among the biggest
emerging threats to the UK, the government has said in its new national
security strategy.
The report highlights cyber crime, alongside
terrorism and a flu pandemic, among the key dangers to UK security

read more at our main Nemark Website, http://www.nemark.co.uk

Thursday, 14 October 2010

Google are developing a self-drive car!

No, you didn't mis-read that!  Google are in fact developing technology that has been put to the test and has become a self driving car!
To read the whole post go to our IT Supports Site at http://www.nemark.co.uk and click on News!
Google Developing a Self-Driving Car – And It Works


               
               
              

Two Million PC infected with Botnets

Two Million PC infected with Botnets
2010-10-14


The US leads the world in numbers of Windows PCs that are part of botnets, reveals a report.

More than 2.2 million US PCs were found to be part of botnets, networks of hijacked home computers, in the first six months of 2010, it said.

Compiled by Microsoft, the research revealed that Brazil had the second highest level of infections at 550,000.

Infections were highest in South Korea where 14.6 out of every 1000 machines were found to be enrolled in botnets.

The 240-page Microsoft report took an in-depth look at botnets which, said Cliff Evans, head of security and identity at Microsoft UK, now sat at the centre of many cybercrime operations.

The research was undertaken, he said, to alert people to the growing danger from the malicious networks.



Malicious herder

"Most people have this idea of a virus and how it used to announce itself," he said. "Few people know about botnets."

Hi-tech criminals use botnets to send out spam, phishing e-mails and launch attacks on websites. Owners of botnets also scour infected machines for information that can be sold on the underground auction sites and markets found online.

Botnets start when a virus infects a computer, either through spam or an infected web page. The virus puts the Windows machine under the control of a botnet herder.

"Once they have control of the machine they have the potential to put any kind of malicious code on there," said Mr Evans. "It becomes a distributed computing resource they then sell on to others."

Some, he said, were being worked very hard by their owners.

Microsoft's research revealed that a botnet called Lethic sent out 56% of all botnet spam sent between March and June even though it was only on 8.3% of all known botnet IP addresses.

"It's phenomenal the amount of grip that thing has," said Mr Evans.

Evidence of how botnets were growing, he said, could be found in the number of infected machines Microsoft was freeing from the clutches of botnets.

In the three months between April and June 2010, Microsoft cleaned up more than 6.5 million infections, he said, which is twice as much as the same period in 2009.

The statistics in the report were gathered from the 600 million machines that are enrolled in Microsoft's various update services or use its Essentials and Defender security packages.

Despite the large number of people being caught out, Mr Evans said that defending against malware was straightforward.

He said people should sign up for automatic updates, make sure the applications they use are regularly patched, use anti-virus software and run a firewall.

Microsoft has just issued its largest ever list of fixes for flaws in Windows, Internet Explorer and a range of other software.

This month's update issued patches for 49 vulnerabilities, including one that plugs a hole exploited by Stuxnet, the first-known worm designed to target real-world infrastructure such as power stations, water plants and industrial units.

"With the significant number of holes identified on the same day, businesses will be racing against time to fix them all," said Alan Bentley, senior vice president at security firm Lumension.
"Not only is this Microsoft's largest patch load on record, but 23 of the vulnerabilities are rated at the most severe level," he added.

Article courtesy of www.bbc.co.uk

Mark Warren

Monday, 7 June 2010

Google hits trouble down -under

Google Hits Trouble Down Under
Google’s StreetView team appear to have landed the organisation in hot water with the Australian Authorities recently, with police there having been ordered to investigate a possible privacy breach that occurred during the taking of its famous StreetView 360-degree photos. The allegation centred on the issue that personal data had been collected from unencrypted Wi-Fi services.
It turns out that this allegation was short-lived, as Google subsequently (and apologetically) admitted doing so, claiming that it had been done “in error”.
This begs a (to us) fairly obvious question, then; how does one “accidentally” or “erroneously” collect personal information from unencrypted Wi-Fi sources? We have all been, we are sure, in an area with a Wi-Fi device that has found unencrypted sources, but don’t we have to physically, consciously, attempt to connect and then infiltrate? We don’t know of any device, from any manufacturer, that automatically connects to such sources and then, just as automatically, collects personal data! When we consider that the StreetView team was, ostensibly, simply taking pictures, the question is then begged on a substantially higher level.
We are not asserting, here, that Google has NOT collected the data in error, but do believe that the firm needs to be rather more forthcoming in explaining how this happened, whether it happened in any other countries, and also how and why it will never happen again.
The problem of perception is hugely exacerbated by the fact that Google is a trader of information, and has admitted wrongly collecting, wait for it, information. We would have thought that the firm would be going to great pains to provide answers and assurances in order that its reputation is protected, as well the personal data of its potential customers.

Mark Warren
Nemark IT Support

Dell Launches new mobile phone.

Dell Streaks – in a Big Way!
Dell has recently launched its “Streak” mobile phone, running Android 1.6. Where most mobile phones in this, the “Smartphone” category are sticking to a 4.3” screen, Dell has opted for a potentially-pocket-busting 5” screen for this device, sporting a resolution of 800 x 480 and featuring touch input in a 220g package.
It’s certainly an impressive piece of kit, featuring better battery life than the HTC Desire (6 hours on WiFi versus 12 on the Streak) as well as playing for H.263 / H.264, 3GP, MPEG4 and WMV video. It has a 5MP still camera and a VGA-class (640x480) video camera. It isn’t HD-video, but then, it’s a phone!
Our overall impression is that this is a work in progress. We found small several bugs in the operating system (music playing over video clips from YouTube, for one) but all of these could be ironed out with a simple update, we’re sure. Whether this hardware heralds a breakthrough is a different question, and we’re inclined to see the device as evolutionary rather than revolutionary; we’ve seen enough, though, to make us think that Streak 2 will be unmissable.


Mark Warren
Nemark IT Support

Wednesday, 28 April 2010

3D without the glasses,- Velma would be pleased!

Toshiba does away with the glasses!
Toshiba has today released details of a prototype television that is capable of “low” resolution (1280x800 rather than 1920x1080 HD) 3D without the use of the previously compulsory glasses. The TV, measuring 21 inches, uses technology that has been scaled up from Nintendo’s still-in-development 3D handheld.
The TV, utilising an system called a “light field” display, is capable of displaying 3D effects through a 30 degree viewing angle.
We would not even begin to suggest that readers should rush out and buy this TV (even if it were available!) as the technology is in its infancy to say the least. However, we believe that Toshiba should be congratulated on this innovation as it heralds the first steps towards genuine “easy” 3D.
Other applications, of course, would include the eventual recreation of a “Holodeck” as seen in Star Trek: The Next Generation. Of course, the images would not have the substance as suggested in that series, but it would be a step along the way nonetheless!

We can't wait to be offering IT Support in 3D!

Shocker : iPhone and iPad are not flashy at all

Before the naysayers (read: “Apple Fanboys”) break out their disagreement drums, we should explain. By flashy we mean, of coure, Adobe Flash, a technology used in various forms by hundreds of thousands of websites around the world. Have you ever browsed to a website on your iPhone and found some weird symbol where you would normally see feature-rich content? That would be a Flash object, not displayable in the browser that Apple ship with its iPhone and iPad.
Apple’s reasoning for disallowing Flash is that it is “closed and proprietary” (two adjectives equally applicable to Apple, some may say!) and so do not allow it. Adobe’s counter, with its Creative Suite 5 package (read: Dreamweaver etc.) was to build a code translator that took the Flash element and converted it into a format that would work on the iPhone. This would allow developers to continue using Flash (a win for Adobe) and also to sell their Creative Software as being a suitable development platform for iPhone-compatible sites.
The fruit-themed manufacturer has not taken this lying down, though, and has now changed the terms and conditions of its developer license, effectively disallowing code translation tools. This means that Adobe’s “feature” became utterly irrelevant overnight. We suspect that Adobe and Apple are not the best of corporate friends!
From a technical standpoint we can see where a “closed system” is more secure and supportable, and as suppliers of IT Support Solutions we are certainly all for this! However, we do believe in giving users the right to choose, and the denial of supportable technologies on capable platforms does seem to be a little bit backward to us!

Death of the Floppy Drive

Sony finally accepts what we all knew – The Floppy Disk is Dead
Sony has today announced that it will be ceasing production of Floppy Disk in its homeland of Japan, in March 2011. This is not an unexpected move, as it has been doing the same thing with its other disk production facilities around the world, but it does mark the end of an era.
What is surprising, though, is the fact that the floppy has lasted so long! It was first introduced in 1981, boasting (in “DD”, or “Double Density” mode) a then-impressive 720k available space. You read that right. Less than 1MB of storage. Later the High Density standard was introduced, which doubled formatted capacity to the 1.44MB we know today.
We believe that it is the sheer ubiquity of the floppy that has created its longevity and allowed it to last far longer than it should have in an era when £5 can buy you a USB stick with 2GB capacity, or to put it another way, £5 buys you a device capable of storing the contents of over 1,400 High Density floppies!

As embracers of technology ourselves (Nemark provide technical solutions and IT Support to organisations across the UK) we are glad to see such an archaic device meet its overdue demise but this gladness is tinged with nostalgic wistfulness at seeing such a faithful friend consigned to the digital graveyard of the past!

Thursday, 22 April 2010

mcafee get it wrong, Windows systems crash on update


Anti-virus software company McAfee have today been forced to issue sincere and grovelling apologies to its customers across the globe after releasing the soon-to-be infamous “Update 5958”.  This update to its virus definitions database wrongly identifies part of windows (svshost.exe) as the virus “wecorl.a”.
Once applied, the update forces affected machines into a continuous cycle of rebooting, which naturally causes a potent mix of consternation and fear among the users of said machines.  McAfee have now released a fix tot the problem, but only after causing chaos at notable companies such as Intel – not the best PR episode for a company that enjoys a reasonably well deserved reputation for quality.
The problem, of course, is not just the damage done by the false-positive in the update, but also, and less tangibly, in the public attitude to the regular installation of security updates and fixes.  Generally speaking it is always a good idea to apply these updates as soon as possible, with the only result being improved stability and security, but giving the doubting user any reason to hesitate can only (and ironically) play into the hands of the virus-software creators themselves!
Any reduction in update-effort can only make harder the jobs of IT Support Providers, who religiously spread the word that updating is good and procrastination is bad!

Tuesday, 20 April 2010

Microsoft Launch Fix-It Module for Vista and XP

 
Software giant Microsoft has today unveiled a bolt-on facility for Windows XP and Windows Vista, essentially adding a component that ships by default in Windows 7.  This innovative solution represents a new inbuilt IT Support function for these older operating systems.

This component, dubbed “Fix It” is tasked with monitoring your PC and seeks to invisibly and automatically repair common faults by diagnosing known conflicts between components in (and peripherals attached to) your PC.  Its further mission is to take this information and ensure that Microsoft’s own security fixes, upon installation, will not clash with anything else present.

The module has a database that can be added to as new conflicts are found, and currently contains some 300 such “rules”.  One of the clever bits here, too, is that if a conflict is found (and a particular security update stalled) the situation is monitored so that if a fix is found, this can be implemented as soon as the coast is clear.

We think Microsoft are to be commended for adding this functionality to Operating Systems that they are no longer actively marketing, and believe it flies in the face of sometimes-popular opinion that the software behemoth is only ever about making money!
 
This technology for self-fixing software may help IT Support businesses like ourselves to offer even better service in the future.

Monday, 19 April 2010

Backup, backup, backup - don't get your back up!

IT Support - data back up
IT Support - data back up

If your PC died, would a part of you die too?
Backup. It’s a classic example of a simple word covering several shelves full of canned worms. In our (admittedly cynical) experience, taking a backup is a virtual guarantee that nothing bad will happen! It is when a backup is not taken that you are at risk from data loss and (for some reason) an increased likelihood of failure.
Then there is the middle ground – people who take backups regularly but never test that they’re backing anything up, or that it is restorable! We once attended a site and asked about backups and the length of time they take to run. The lady in question said “Oh yes, it takes about a minute”. Knowing the amount of data involved, we suggested that this was not very likely and it was later found that she had been diligently backing up an empty folder on the server! Utterly terrifying.
Back up what you need. Test you can retrieve it. Very simple, but so very rarely done well! The amount of IT Support calls we get about restoring data is quite large and more often than not as we look after the management of the back ups, the files are safely put back! If you want to talk about having a managed back up facility give us a call on 0871 855 2270!

When did you last patchyour server?

server patching process
Server Patching Process

When was your server last patched? We see it all the time on or IT Support Desk. Servers with the “Updates are waiting to be installed” logo near the system tray. There can often be as many as 60 updates queued, all waiting to increase the security of your server. So why not apply them? The answer – rebooting is often needed.
There is a rational reason for the reluctance, too. Firstly, you have to reboot the server when all users are logged off, meaning out of hours, or during a scheduled (and usually inconvenient) downtime.
Then there’s the unthinkable – what if it doesn’t come back on properly? We have all heard the rumours such as “I have applied update ‘x’ and since then my computer has not been working properly”. The IT Manager knows that it’s the right thing to do, but proactively actioning such is the IT equivalent of sticking your head above the parapet; users don’t care about patches, but they DO care if they can’t access their data.
Think a moment, though, and you will realise that the opposite is true, too; what about the possibility of a security breach that results in data loss? The finger of accusation would point firmly at the IT Manager’s tardy installation of patches, and label the breach preventable. Would this be a sackable offence? Perhaps.
So in conclusion, take regular backups, restore points to roll back patches, and GET THEM APPLIED! Microsoft are not in the habit of working for nothing, so we must all assume that there are good reasons for the patches being made available in the first place. Check your server regularly, and patch as soon as you (and your users) are able!
Alternatively, if you want to leave it to an IT Support firm, why not give us a call and we can make arrangements to bring your server up to date, safe and secure!

Friday, 16 April 2010

How Efficient is your IT Support

How efficient is your IT Support Provider?
IT Support Services
Efficient IT Support

One of the problems with our busy lives is that we never really seem to step back from the workplace fire and take stock. For example, think about the company where you work. Does the IT in the firm run correctly for enough of the time that you consider it to be well supported or, more likely, are there several recurrent problems (maybe just niggles!) that never seem to be sorted to your satisfaction.
Then there are the logistics. How easy is it to contact the Support Desk? Can you simply email them or ring them, or do you have to go through a convoluted telephone system before ending up in the company of an operative who does not understand you, much less the problem.
If the issue does not get dealt with there and then, do you get regular communication as to the progress of the issue? Are you kept satisfied that effort is being made to rectify within a reasonable period of time?
These issues are typical of those that people have to deal with on a daily basis, and their total removal would result in increased productivity (good for the management) along with decreased frustration (good for the management AND staff).
If it sounds simple, it’s because it is. Sort out your IT Support and you sort out a large proportion of the problems you encounter in your normal working life!

Thursday, 15 April 2010

Rutland village installs own high speed broadband

A UK village which raised £37,000 to offer 200 homes the super-fast broadband that BT could not deliver has launched its network.
Rutland Telecom will offer the residents of Lyddington speeds of up to 40Mbps (megabits per second).
Other telecom firms had said it was not economical to provide fast services to the village.
Getting fast broadband to rural areas is back in the spotlight as the government shelves its funding plans.
It is estimated that around 2.5 million homes in the UK cannot get broadband speeds of more than 2Mbps.
The Rutland Telecom scheme was a joint effort between villagers fed up with slow broadband speeds and a local ICT firm that was reselling BT's broadband.
Street cabinet
They discovered that there was nothing to stop them becoming a telco.
"We found that any company could do, on a smaller scale, what Carphone Warehouse has done and take over BT's network," said Dr David Lewis, managing director of Rutland Telecom. 
They asked Openreach, the BT spin-off that has responsibility for the UK's telephone network, to supply fibre-optic cable to a street cabinet in the village.
It was a slow process and required the intervention of regulator Ofcom but two years later the telco is up and running and already has 50 customers.
 
"For the first time in UK telecommunications history the telephone lines of customers are completely cut off from the local BT exchange," said Rutland Telecom director Mark Melluish.
BT said it was "delighted to help Rutland Telecom" although it added that it hoped it would allow other service providers access to its new network.
Public funds
Lyddington
Lyddington is one of many rural areas with slow broadband
"Otherwise there is the risk of a local monopoly developing, which is never good for consumers," said BT Group Strategy Director Olivia Garfield.
Rutland Telecom has been approached by 40 other rural community groups to see if a similar solution is possible in their area.
It is on the verge of launching similar schemes in neighbouring Leicestershire and one in Wales.
The government has pledged to offer all homes a minimum speed of 2Mbps (megabits per second) by 2012.
But critics say these speeds are far too slow for the ever-increasing demands of web users.
There are concerns that up to one third of the country will not be served by next-generation broadband - offering speeds of over 25Mbps.
For commercial firms such as BT and Virgin Media fibre rollouts in rural areas are not cost-effective.
In their place community solutions are springing up and it is estimated that there are 40 such schemes currently laying fibre or planning to do so.
Daniel Heery is involved in laying fibre to 1,000 homes in Alston village in Cumbria. The network will offer speeds of up to 100Mbps when it is completed later this year.
He welcomed the privately-funded Rutland scheme.
"Different approaches will work in different areas and we will have a patchwork quilt of different technologies," he said.
The endgame for Mr Heery is to offer fibre all the way to homes but he acknowledged that he relied on public funds for this.
In the North Yorkshire village of Newton-on-Rawcliffe, the solution to slow broadband has come via fibre supplied to the local school. The 140 villagers will benefit from the fibre link via a wireless connection.
The fibre has been supplied by NYnet, one of Europe's largest public-sector funded broadband infrastructures.
Street cabinet in Lyddington
The unassuming street cabinet that has taken over BT's network
Rural divide
But public money, often supplied by regional development agencies, is fast drying up, according to Mr Lewis.
The government had proposed to raise £170m a year via a broadband tax, which would have seen all households with a landline phone charged an extra £6 a year.
The money would have been used to fund broadband to rural areas but the Tories opposed the tax and it was shelved in last-ditch negotiations to get the Finance Bill through parliament before the general election.
The Country Land and Business Association (CLA) has been one of the most vocal critics of the lack of government investment in broadband.
It welcomed the Rutland Telecom launch but called for the next government to reassess the need for publicly-funded broadband rollouts.
"Without that money the rural/urban digital divide will extend and that will have a significantly adverse impact on the economy," said CLA's Dr Charles Trotman.
Comedian and technology enthusiast Stephen Fry went to school in the neighbouring town of Uppingham and welcomed the Rutland Telecom launch.
"It has always been a frustration that fast, reliable broadband service has always been hardest for those who most benefit - those in the countryside," he said.
 
Personally I think they ahve done a great job, I am shicked at BT mentioning the monopies issue as they ahve the biggest in the UK!  I wonder if the IT Support company that helped them get the monopoly on the service contract?
 
Content Courtesy of news.bbc.co.uk

Wednesday, 14 April 2010

Smartphone maker Palm up for sale



Handheld device maker Palm is in the market for a buyer, as sales of its latest smartphones fail to catch up rivals such as Apple and BlackBerry.
Palm was a trailblazer for handheld devices but its latest offerings, the Palm Pre and the Pixi, have not sold as well as hoped.
Computer firms such as Dell and HP could be among potential bidders.
It could provide them with a quick way into the mobile market, said Ovum analyst Tony Cripps.
“There has been a lot of speculation about firms like Nokia buying Palm but I don’t think that is an obvious fit. I’d look to the HPs or Dells of this world as both have mobile ambitions,” he said.
According to the Reuters news agency, Palm hired bankers last week to explore options for the firm, including a sale of the company.
The Palm Pre was launched last year too much hype and was seen as a potential ‘iPhone killer’ but sales figures have been disappointing.
Its webOS operating system was praised for its functionality and usability.
But it is the enduring Palm brand that will really interest buyers, Mr Cripps thinks.
“Palm’s webOS has only been in the market for a short time and is somewhat unproven but there is a residue of fondness for Palm as a brand, especially in the US,” said Mr Cripps.
Geoff Blabler, an analyst at research firm CCS Insight believes the operating system is a big asset for Palm but is not sure that it alone can sell the company to potential bidders.
“The challenge for Palm is finding a buyer prepared to pay a premium given the abundance of alternative platforms and widespread adoption of Android,” he said
In the past six months, the company’s stock has dropped 69%. It has a stock market value of $870m (£563m).
Palm’s shares rose more than 17% on the reports of a possible sale.
Article courtesy of news.bbc.co.uk
Mark Warren
Nemark Technology
Where IT Support Matters

Apple delays iPaad international release



Apple is to delay the international release of its touchscreen tablet computer, the iPad, by one month.
It will now launch the device around the world at the end of May, and will begin accepting pre-orders on 10 May.

In a statement the company blamed demand for the device in the US, which it said had been “suprisingly strong”.

When the iPad launched in the US, 300,000 units were sold on its first day. Apple claims it delivered 500,000 in the first week of its release.
“Demand is far higher than we predicted and will likely continue to exceed our supply over the next several weeks,” said Apple.

Prices for the first iPad models start at $499 (£328) in the US. They have wi-fi but not 3G connectivity.
Hundreds of new iPad owners complained about connection problems on the Apple support page shortly after the launch of the device on 3 April.  Apple suggested a fix but problems are still being reported.
“Nothing works. It connects when it wants and the bars go up and down when I sit in the same spot in my house,” wrote Phillies2009 on 13 April.  Analyst Ian Fogg from Jupiter Research told BBC News that Apple’s reason for the delay was “credible”.
“The iPad is in a new category of devices – for that reason I think it would have been very hard for Apple to have accurately predicted sales before launch,” he said.
“There is a possibility of manufacturing or component problems but it’s more likely that they simply didn’t forecast demand.”

This therefore means we dont get the hundreds of IT Support calls later this month – thank god!
He added that most electronic devices, including mobile phones and games consoles, stagger product launches. 

Article Courtesy of news.bbc.co.uk

Tuesday, 13 April 2010

Microsoft unveil new phone

 
Microsoft has launched a phone called the Kin aimed at younger users and geared towards social networking.
The software firm says the phones have been created specifically to help people who like to stay in touch with friends and share content.
Fitted with a high-resolution camera, the phone is also the first to access Microsoft's Zune music service.
The launch is designed to counter rivals such as Apple, Google and Research In Motion's Blackberry.
Made by Sharp, the two Kin handsets will go on sale in the US in May. In Europe, the Kin models will be available on the Vodafone network and will be launched in Autumn 2010. No prices have yet been given.
"This is a phone that knits together a tight community of kindred spirits..., the phone personifies true kinship between people, technology, friends and customers," said Robbie Bach, president of the entertainment and devices division at Microsoft.
Online mirror
Both phones have a multi-touch screen and a slide-out keyboard. The home screen of the device is always on and shows the latest events, such as text messages, tweets, or shared images, happening among someone's group of friends.
The phone has an area dubbed the "spot" on to which owners can drag content, such as videos, and then decide how to share it and who to share it with. The phone works with popular social network sites such as Facebook, Twitter and MySpace.
Also, anything created on the phone is mirrored online and organised into a timeline and can be accessed from any web browser.
"Social is the DNA of this phone," said Microsoft's Derek Snyder, one of the product marketing managers who worked on its development. "Social is the fabric of this experience."
The Kin marks a departure for Microsoft which has typically offered its software to phone makers. With Kin it will have control over both hardware and software.
 
One question being asked after the launch was if Microsoft was coming too late to the feature-phone party.
Blackberry maker Rim has a firm grip as the market leader for business smartphones and Apple's iPhone is the one to beat among consumers.
"Sure, Microsoft has fallen behind in this space but there is a lot to like here," Van Baker, vice president of research at analyst group Gartner, told the BBC.
"They are not deemed to be very competitive in the marketplace and deemed largely to be an enterprise play and this is their effort to get into the consumer space in a very good way," he said. "I think it is a good entry."
 
Ina Fried, senior writer with CNET news, believes Microsoft is not trying to take on the iPhone.
"This is a feature phone for the kinds of people that really want their phone as a way to stay in touch with the people they care about, the people who are on Facebook or Twitter all the time."
But she questions whether the market for feature phones - pitched half way between a basic phone and a smartphone - will remain big.
"Traditionally a lot of people didn't buy smartphones. But more and more of those people are buying their first Blackberry and iPhone. This is a big market today, but the question is, does it stay a big market?"
According to research firm Canalys, Microsoft's software currently has about 9% of the smartphone market. That puts it fourth in the global market behind Symbian, Rim and Apple.
In early 2010, Microsoft launched the latest version of its mobile phone operating system, called Windows Phone 7 series.
It will replace Windows Mobile. The next OS will integrate the company's other products including its Bing search engine, Zune media marketplace and Xbox Live video-game network.
 
I expect that there will be a need for more IT Support services now as these phone integrate to business and social circles.
 
CONTENT COURTESY OF NEWS.BBC.CO.UK